Email the studio
hello@bigbonkstudiolimited.com
A real person reads every message. We try to reply within a few working days, a little longer around bank holidays.
What helps us help you
- Which game or page you were on, and roughly when.
- The device and browser you were using, for example “iPhone, Safari” or “Windows laptop, Firefox”.
- What you expected to happen, and what happened instead. A screenshot is very welcome.
Please do not send passwords, card numbers or anything sensitive. We never need them: the site has no accounts beyond a nickname stored in your own browser.
About lost coins. Coins live only in the browser you play on, so we cannot see, restore or move them. If you clear your browser data or switch devices, you start again with a fresh 1,000. Coins have no monetary value, so nothing of value is ever lost.
The company behind the studio
Bigbonk Studio is operated by Bigbonk Studio Limited, a private company limited by shares, registered in England and Wales with company number 17117333. Registered office: 128 Aylsham Road, Norwich NR3 2HD, England. Post can be sent to the registered office at 128 Aylsham Road, Norwich NR3 2HD, England, though email will reach us much faster.
If you need support with gambling
We are not a support service, but these are, and they are free and confidential:
- National Gambling Helpline Call 0808 8020 133, open 24 hours, run by GamCare.
- BeGambleAware Advice, self-assessment and local support at begambleaware.org.
- GAMSTOP Free self-exclusion from UK online gambling at gamstop.co.uk.